Understanding Our Policies

Acceptance of Terms

By accessing or using our services at Jigzari, you agree to abide by these terms. If you do not accept these terms, please refrain from using our website. These terms may be updated periodically, and continued use of the site implies acceptance of any modifications. We recommend reviewing them regularly, as they govern your relationship with us regarding any custom puzzles or products purchased.

Eligibility Requirements

To place an order with Jigzari, you must be at least 18 years old or have parental consent. By using our services, you affirm that you meet this age requirement. If you are placing an order on behalf of a business, you represent that you have the authority to bind that entity to these terms. We reserve the right to refuse service to anyone who does not meet these eligibility requirements.

Account Security

Your account security is paramount. When creating an account with Jigzari, you are responsible for maintaining the confidentiality of your login information and for all activities under your account. Please notify us immediately if you suspect any unauthorized use. We will not be liable for any loss or damage arising from your failure to protect your account credentials. Remember, your security is a shared responsibility.

Orders and Payment

All orders placed through our site are subject to acceptance. Once you submit an order, you will receive a confirmation email detailing your purchase. Payment must be made in full at the time of order. We accept various payment methods, which will be specified at checkout. If there are any issues processing your payment, we will reach out to resolve them promptly.

Pricing and Errors

While we strive to provide accurate pricing, errors may occur. Should a pricing error appear on our website, we reserve the right to cancel your order and provide a full refund. If you have already made a payment, we will notify you of the error and process the refund as soon as possible. Prices are subject to change without notice, so it’s wise to check back often.

Shipping and Delivery

Shipping times vary based on your location and the selected shipping method. Jigzari aims to process and ship orders within a reasonable timeframe, typically within 3-5 business days. Delivery times may be impacted by external factors, such as carrier delays. Once your order ships, you will receive tracking information to follow its path to you.

Returns and Refunds

We want you to be satisfied with your purchase. If you are not completely happy with your custom puzzle, you can return it within 30 days of receipt for a refund or exchange, provided it is in its original condition. Personalized items may not be eligible for return unless they arrive damaged or defective. Please contact us through our contact page for assistance with returns.

Intellectual Property

All content on our site, including but not limited to text, images, and logos, is the property of Jigzari or our partners. You may not reproduce, distribute, or create derivative works from any of our materials without explicit permission. By submitting content to Jigzari, you grant us a non-exclusive, royalty-free license to use that content as necessary for our business.