Understanding Your Experience with Jig Zari

Acceptance of Terms

By placing an order with Jig Zari, you agree to abide by these terms and conditions. These terms govern your use of our website and the purchase of our custom puzzles. If you do not agree to any part of these terms, please refrain from using our services. We reserve the right to modify these terms at any time, so it’s a good idea to review them periodically. Any changes will take effect immediately upon posting on our site, and your continued use constitutes acceptance of those changes.

Eligibility Requirements

To enjoy the full range of our offerings, you must be at least 18 years of age or have the permission of a parent or guardian. By creating an account or placing an order, you confirm your eligibility. If you are using our services on behalf of an organization, you represent that you have the authority to bind that organization to these terms. We reserve the right to refuse service to anyone for any reason, and that includes if we suspect a violation of these eligibility requirements.

Account Security

Keeping your account secure is important to us. When you create an account with Jig Zari, you are responsible for maintaining the confidentiality of your login information. Please notify us immediately of any unauthorized use of your account. We cannot be held liable for any loss or damage arising from your failure to secure your account information. It’s also wise to change your password regularly and to choose a strong one—something easily remembered but hard to guess.

Orders and Payment

When placing an order, you agree to provide accurate and complete information. This includes your billing details, shipping address, and any customization requests. Payments can be made through various methods as listed on our checkout page. Once your order is confirmed, we will send you an email receipt. Keep in mind that we may need to verify certain information before processing your order. If any issues arise, we will reach out to resolve them promptly.

Pricing and Errors

Although we strive for accuracy, pricing errors may occur. If we discover an error in the pricing of your order, we will notify you as soon as possible. You will then have the option to either proceed with the corrected price or cancel the order. Please note that once an order is placed, no adjustments can be made to the total amount without prior agreement. Our commitment is to transparency, so if you see something amiss, let us know.

Shipping and Delivery

We take great care in packaging and shipping your custom puzzles. Orders typically ship within a specific time frame outlined on our website. Shipping fees are calculated at checkout based on your location and the size of your order. Once shipped, you will receive tracking information to follow your package. While we aim for timely delivery, unforeseen circumstances may delay your order. In such cases, we will keep you informed every step of the way.

Returns and Refunds

If you’re not completely satisfied with your purchase, we want to make it right. Jig Zari offers a return policy—please contact us within 30 days of receiving your order. Custom puzzles are unique, so returns are only accepted if the product is defective or damaged. We will guide you through the return process and issue refunds where applicable. Our goal is to ensure that your experience is as pleasant as piecing together your favorite memories.